Passenger Bill of Rights Backfires

February 16th, 2010 | Posted in Blog

A few years ago, delays on the tarmac hit the news in a major way.  JetBlue was in the middle of the firestorm for a plane at JFK that spent several hours during the 2007 Valentines day snowstorm going nowhere.  The consumer response to these service failures was fierce.  Call were made for congress to act immediately! Consumer advocacy groups formed and calls for a “Passenger’s Bill of Rights” were forcing politicians to prevent people from being stuck on planes during long tarmac delays.  Here is an artical from Today’s USAToday that talks about the private sector’s response to the new legislation.  The fact is, customer service is a “Soft Skill.”  It can not be legislated.

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