Archive for the ‘Blog’ Category

Now Serving National Airlines

August 24th, 2014

We are now PROUD to call National Airlines a client of ours.  Starting September 2014, we’ll be providing onsite/onboard ground operations coordination.

With all the challenges that exist for carriers that operate flights on behalf of the Department of Defense, it will be our pleasure to ensure safe, efficient ground … continue reading

Did weather cause the airlines to cancel flights at Christmas, or was it regulations?

December 30th, 2010

Here is a great article that exposes the, not so warm and fuzzy side of regulations that were intended to make life better for passengers.… continue reading

Now Providing Ground Operations Training for Omni Air International

November 24th, 2010

Air International has agreed to have Elite Operations provide all of their Ground Operations Training.  As part of this relationship, Elite Operations will be taking Ground Operations Training to a whole new level.  Omni will benefit from advanced technology as well as more frequent emphasis on problem areas.  Unlike so … continue reading

Fare increase or Surcharge

May 24th, 2010

It depends on who you are asking as to whether the airlines that are adding anywhere from $10-30$ of “Peak Day” surcharges should be seen as a fare increase or just a surcharge.  For the airlines that will be doing this, it is clearly a surcharge.  For 73 days this … continue reading

Great Service brings you Advocacy

March 7th, 2010

Here is an awesome article about an obvious supportive customer of Southwest Airlines very publicly standing up for their quality of customer service.  When companies do service really well and operate very consistently with that good service, they benefit by having regular “Joe Passenger” off the street defend them when … continue reading

Dear Angry Pilots

February 18th, 2010

Dear Angry Pilots,

If you are highly frustrated with the actions of the government, fight with your voices and your votes. Violence or flying planes into buildings isn’t going to fix a damn thing.  As a matter of fact, violent actions will only end in more regulations for those innocent … continue reading

Can you Identify a Bad Customer?

February 18th, 2010

Here is a great article about what makes a Customer “Bad” for your business, and what companies can do about them.  Get rid of Bad Customers.

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Passenger Bill of Rights Backfires

February 16th, 2010

A few years ago, delays on the tarmac hit the news in a major way.  JetBlue was in the middle of the firestorm for a plane at JFK that spent several hours during the 2007 Valentines day snowstorm going nowhere.  The consumer response to these service failures was fierce.  Call … continue reading

Haiti Earthquake

February 9th, 2010

Elite Operations Participates in the Relief effort in Haiti.… continue reading